FAQs

Q: I swipe the credit card, but nothing happens. What's wrong?

A: The card is not being read properly.

Try the following if you have issues with your card reader:

•	Don't rush! Slow down when you are sliding the card.

•	Swipe in the other direction.

•	Turn the card around. The reader can only read one side of the card.

•	Disconnect and reconnect the card reader, then try again.

Note: You will know that you successfully swiped the card when you get a processing prompt with an approval code.

Q: Why are there tickets in my pending list?

A: These are transactions that were sent to the mobile app, but the a card was never processed. You can now select these pending items and process a payment, or choose to remove them.

Q: How do I remove tickets in my pending list?

A: Log into the Cloud and go to the Sales Register. Remove the ticket number that corresponds with the ticket number in the pending list.

Q: What kind of credit card reader do I need?

A: You can use an EMV device as long as it is on the same network as your mobile device. You must use a ID Tech Shuttle (unencrypted) magnetic strip reader with the Cloud Companion.

Q: Do I have to have a credit card reader?

A. No. You can manually enter the credit card information to process a payment.